Delivery, Returns and Refunds
As a small business, we pack each order by hand and with great care. For details about delivery times, national and international delivery, as well as our return and refund policies, please click the relevant heading below.
UK Deliveries
- FREE standard delivery on orders over £55
- £4.99 standard delivery on all orders under £55. All items are sent via tracked delivery.
- While we aim to have your order with you within 7 working days, please check your tracking information and allow up to 14 working days for delivery before contacting us.
- Please note a signature may be required.
- During the summer months, we offer a Travel-sized kit which features scent tins instead of jars. This kit has all of the same components but at a reduced delivery cost and fits in most UK letter boxes.
- We ship smell training kits internationally using a tracked service.
- Your shipping cost will be added at checkout and is charged at a flat rate, no matter how many items you order.
- Delivery time to most destinations is usually less than 2 weeks, but can take up to 3 weeks.
- During the summer months, we offer a Travel-sized kit which features scent tins instead of jars. This kit has all of the same components but at a reduced delivery cost.
United States
All customs fees are paid by Scent Recover at time of shipping.
European Union
Unfortunately, we do not ship to EU countries at this time.
Please accept our apologies if you have received an incorrect or damaged item. Just pop us an email at info@scentrecover.com with a photo of any damage to the packaging and item, and we will do our best to resolve it.
Unfortunately, we cannot refund items due to a change of mind, as our products are sealed for health protection and/or hygiene purposes. Therefore they are excluded under the cancellation rights afforded by the Consumer Contracts Regulations 2013.
We aim to refund all returns 14 working days after we have received the item.